Refund Policy
Refund & Return Policy — Ellvon
Last Updated: 25 January 2026
At Ellvon, we are committed to providing quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return or refund under the following conditions:
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The item is defective, damaged, or not functioning as intended
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The item received is incorrect or significantly different from its description
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The request is made within 30 days of delivery
To be eligible, the item must be returned in its original condition, including all packaging, accessories, and components.
2. Return Process
To initiate a return, please contact us at:
Email: support@ellvon.com
Include:
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Your order number
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Reason for return
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Photo/video evidence (if defective or damaged)
Our support team will provide the return address and instructions.
3. Refund Conditions
A full refund will be issued once the returned item is received at our return facility.
Refunds will be processed back to the original payment method. Please allow 5–10 business days for the refund to reflect, depending on your payment provider.
4. Non-Returnable Items
We do not accept returns for:
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Used or worn items
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Items returned without original packaging
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Products damaged due to misuse
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Final sale or clearance items (if applicable)
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as Ellvon is not responsible for lost return shipments.
6. Order Cancellations
Orders may be cancelled within 12 hours of purchase. After this window, orders may already be processed or shipped and cannot be cancelled.
7. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card provider
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Contact your bank processing department
If you still need assistance, email us at support@ellvon.com
8. Contact Us
For any refund or return inquiries, please contact:
Email: support@ellvon.com
Business Name: Ellvon
Website: Ellvon.com
We appreciate your trust in Ellvon and are always here to ensure your experience remains fair, transparent, and satisfactory.